Audience Clapping

TRAINING

Kick the Canned Approach!

Clients tell us that other programs often fall short of being both interesting and useful — qualities we feel should be mandatory, and we commit to those on every assignment. Interesting training enriches your life, energizes you, makes you wonder, challenges you, makes learning fun, and ideally increases loyalty to the organization. The most useful training offers practical skills critical to the current stage of your organization’s (or team’s) development — presented in direct, easy-to-understand ways. It should be essential to the job you have to perform in the next 6-12 months, for a start.

Gary speaking to ises Forget the generic, canned training programs — You know, the ones that promise to fix everything for everyone in every situation. Let’s keep it real. We’ll customize your program or presentation for you and your team or organization, because that’s the best way to do it. After all, nothing works every time for everybody in every situation. We know that, and we will help and inspire your people with real tools that they can put into practice. We will also stay with the process if you choose, and coach them beyond the initial workshops.

For owners and entrepreneurs starting up or running their own businesses, Gary and his associates team provide solid small-business coaching and consulting, too.  After all, it can be overwhelming, right? Do you often feel like you are on a treadmill, running faster but getting no further ahead? Do you perhaps feel like you are making decisions in a vacuum? Do you tell yourself the issue will get better when you find more time to address it?

So — just when is that time?

Gary’s been there. He started his own business in 1995 and faced all of these same questions and uphill challenges. He and his team can work shoulder-to-shoulder with entrepreneurs, start-ups, and owners on the things they don’t have the time (or take the time) to do. These areas include social media make-overs (such as LinkedIn and Facebook Business profiles), delegating workloads, working with 1099 contractors, marketing, public relations, SEO, prospecting, sales, etc.

We can do as deep a dive as you wish, or as your time and resources allow. Our strategic and tactical solutions have been helping teams and organizations achieve better RESULTS in sales, service, leadership, and personal growth since 1995. Don’t ask us, ask our clients. We’ll gladly put you in touch.

Testimonials

“Your willingness & ability to customize the training for us was exceptional. It really captured your experience & knowledge level. Our team learned a lot about themselves & each other and that will have lasting effects for a long time to come.”

- Genentech

2019-01-21T19:53:37+00:00

- Genentech

“Your willingness & ability to customize the training for us was exceptional. It really captured your experience & knowledge level. Our team learned a lot about themselves & each other and that will have lasting effects for a long time to come.”
“Thank you for providing such a great training experience to our team. The buzz has been great, and I know it will make an impact on our success. Your training is relevant, engaging and customized, and that is hard to come by. You are simply the best in the industry!”

- Charlestowne Hotels

2019-01-21T19:54:45+00:00

- Charlestowne Hotels

“Thank you for providing such a great training experience to our team. The buzz has been great, and I know it will make an impact on our success. Your training is relevant, engaging and customized, and that is hard to come by. You are simply the best in the industry!”
“Gary got in the trenches with our front-line staff and worked with them as individuals & groups to coach them on positive customer service techniques tailored to our specific types of customers & unique situations. He helped our team become true problem-solvers. He provided coaching on our Moments of Truth. We have made measurable, across the board improvements in customer service and product delivery times, and he did it by giving us tools and concepts to improve, and by carefully observing us in our application of the tools and our methods.

We have gone from being the focus of negativity to one of positive, continuous improvement. Thanks to Gary, less of our customers are singing the 'You Can't Fight City Hall Blues.' Gary is our true strength and conditioning coach.”

- City of Fort Worth

2019-01-21T19:57:02+00:00

- City of Fort Worth

“Gary got in the trenches with our front-line staff and worked with them as individuals & groups to coach them on positive customer service techniques tailored to our specific types of customers & unique situations. He helped our team become true problem-solvers. He provided coaching on our Moments of Truth. We have made measurable, across the board improvements in customer service and product delivery times, and he did it by giving us tools and concepts to improve, and by carefully observing us in our application of the tools and our methods. We have gone from being the focus of negativity to one of positive, continuous improvement. Thanks to Gary, less of our customers are singing the 'You Can't Fight City Hall Blues.' Gary is our true strength and conditioning coach.”
"There is absolutely NO GOOD REASON that any CVB or destination should not book Gary and his Sales Education Workshops. As a meeting professional and a member of one of his planner panels, I was impressed with the way that he brings CVB teams, their community selling partners and customers like me together for an honest, valuable interchange.

It makes a big impression on me as a planner to look out at the audience and see a destination coming together -- the engagement and willingness to learn and not think they know it all. Gary brings all that out in people, and shares real-world tools with both suppliers and customers that really helps both sides come together. The wonderful result is that we'll do better business with each other. His program is a winner!"

Crystal Spencer, California Department of Justice - Attorney General's Office

2019-05-23T17:44:40+00:00

Crystal Spencer, California Department of Justice - Attorney General's Office

"There is absolutely NO GOOD REASON that any CVB or destination should not book Gary and his Sales Education Workshops. As a meeting professional and a member of one of his planner panels, I was impressed with the way that he brings CVB teams, their community selling partners and customers like me together for an honest, valuable interchange. It makes a big impression on me as a planner to look out at the audience and see a destination coming together -- the engagement and willingness to learn and not think they know it all. Gary brings all that out in people, and shares real-world tools with both suppliers and customers that really helps both sides come together. The wonderful result is that we'll do better business with each other. His program is a winner!"
“Thank you for such an insightful and customized sales seminar. For a presentation to be useful, it needs to address our key issues and challenges, and your presentation did just that. You were able to deliver a hard-hitting, fundamental-driven sales presentation that was useful to everyone in the room. There are many sales training resources out there, and I’m very pleased that we made the investment in you and your message.”

- Greater Lansing Convention and Visitors Bureau

2019-03-26T18:09:20+00:00

- Greater Lansing Convention and Visitors Bureau

“Thank you for such an insightful and customized sales seminar. For a presentation to be useful, it needs to address our key issues and challenges, and your presentation did just that. You were able to deliver a hard-hitting, fundamental-driven sales presentation that was useful to everyone in the room. There are many sales training resources out there, and I’m very pleased that we made the investment in you and your message.”
“Thank you so much for the training workshops - the whole team put the phone skills you shared into practice with our clients right away! Gary, you've been able to keep the interest high for a group of salespeople over two all-day sessions and that is not easy to do. Your relaxed yet informative style makes it easy to participate. Some of the comments from my people were: 'Gary is not only a great sales coach but also very motivational'; 'I was able to apply many of his techniques into my daily routine with great results'; 'I would attend any course that he teaches - he is candid, has great examples, and made me laugh.”

- Monterey Bay Aquarium

2019-03-25T23:32:39+00:00

- Monterey Bay Aquarium

“Thank you so much for the training workshops - the whole team put the phone skills you shared into practice with our clients right away! Gary, you've been able to keep the interest high for a group of salespeople over two all-day sessions and that is not easy to do. Your relaxed yet informative style makes it easy to participate. Some of the comments from my people were: 'Gary is not only a great sales coach but also very motivational'; 'I was able to apply many of his techniques into my daily routine with great results'; 'I would attend any course that he teaches - he is candid, has great examples, and made me laugh.”

Here are some of our most-requested training topics:


PLEASE NOTE: These training components are some of our most popular topics, but due to space and brevity, not all programs are listed. Consider this a “Greatest Hits” approach as suggested by our clients, and please understand that every program is fully customized. We are creating new material all the time, so if you don’t see your particular focus area here, please ask!

 Sales training: Comprehensive, immersive approach to areas such as: Working your sales funnel (prospecting, networking, qualifying, presenting, negotiating, closing) customer care, questioning and listening techniques, trade-show selling and working client events — All of the key elements that go into the art of effective salesmanship and helping people buy; Also includes the keys to having a consultative selling approach vs. a commodity-based approach — Solution-based selling vs. product/feature dumping

Personal branding: Creating, nurturing, & utilizing your brand for success; How to utilize your brand to get results and influence others

Communication skills for individuals and teams: Keys to verbal and written skills with internal AND external customers; Setting up communication protocols; Focusing on 3-way communication — up-line, side-line and down-line

Using social media for greater sales and network-building results

Accountability and trust: Building and sustaining these ultra-important attributes across team boundaries

Writing skills for effective emails, proposals, RFPs — It’s the forgotten art that can set you apart from the crowd

Think like an owner: Taking an entrepreneurial approach to improving workplace performance, from front-line teams to upper management

Sales/Service mystery shopping services designed to uncover need areas in your company’s approach to its customers

 Leadership, management and  supervisory skills that illustrate how “None of us are as strong as all of us”: Understanding Gary’s patented Sweet 16 Attributes of Winning Teams; Teambuilding that helps forge and sustain cohesiveness; Alliance Partners Program and how the concept works to improve results for all

Building seamlessness and tearing down silos in your organization — and keys to keeping those silos down

Understanding the dynamics of personality styles (yours and others), how they influence one another, their effects on buying and selling; How to help different styles understand each other, respect each other and work together better

Time and priority management: How to use the clock instead of blaming it; Handling multiple priorities successfully; Recognizing time-drainers and how to avoid or minimize them

One-on-one performance coaching (including between-visits coaching), plus phone and email coaching sessions to help drive home the lessons from the workshops

 Facilitation for executive retreats such as: Strategic planning, goal-setting, action-planning and sales campaigns

Customer service excellence: Making everyone a salesperson; Examining those critical Moments of Truth that impact your customers and teams

PLEASE NOTE: Consulting services are also available, and can be designed to accomplish your project goals in any of the areas above, plus: public relations, data analytics, website development and maximizing the power of social media for your organization. Ask us about contract assignments and longer-term consultancy projects

Click here to Learn more about the specific training we have created for our clients and their goals!

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