CITY OF FORT WORTH

“Gary got in the trenches with our front-line staff and worked with them as individuals & groups to coach them on positive customer service techniques tailored to our specific types of customers & unique situations. He helped our team become true problem-solvers. He provided coaching on our Moments of Truth. We have made measurable, across the board improvements in customer service and product delivery times, and he did it by giving us tools and concepts to improve, and by carefully observing us in our application of the tools and our methods. We have gone from being the focus of negativity to one of positive, continuous improvement. Thanks to Gary, less of our customers are singing the 'You Can't Fight City Hall Blues.' Gary is our true strength and conditioning coach.”