“Gary is a true professional. He is a wonderful speaker because he engages your attendees like no other. I love the way Gary gets a conversation going and draws out attendee passion. His discussions tackle tough issues and he gives you solutions to get the job done — that’s rare! Gary is fun and approachable. Read More >

“Thanks for all the time and energy you put forth a very successful guest service training for us… you truly took what’s important to Marriott and transformed it into an fun, productive, and interactive day… the associates came back really energized and thought it was great! You really understood our company’s directives and needs.”

“I rarely come across real talents who stand out like Gary. His ability to captivate and engage with our attendees was unlike any I’ve seen before… The feedback from my attendees also showed we made a great choice choosing Gary to speak … He earns my highest recommendation.”

“From the moment you took the stage and proceeded to dramatically recreate the vivid images of a Civil War battlefield, I, along with every other person assembled in that ballroom experienced the full range of emotions– doubt, fear, indecisiveness—as if we, too, had been transported to that battlefield where leadership decisions held life or death Read More >

“Gary got in the trenches with our front-line staff and worked with them as individuals & groups to coach them on positive customer service techniques tailored to our specific types of customers & unique situations. He helped our team become true problem-solvers. He provided coaching on our Moments of Truth. We have made measurable, across Read More >

“Thank you for providing such a great training experience to our team. The buzz has been great, and I know it will make an impact on our success. Your training is relevant, engaging and customized, and that is hard to come by. You are simply the best in the industry!”

“Your willingness & ability to customize the training for us was exceptional. It really captured your experience & knowledge level. Our team learned a lot about themselves & each other and that will have lasting effects for a long time to come.”